If you have enabled the option Pre-approved Devices only under Enrollment Restrictions,.

Check if the Pre-approved settings have been enabled in both Enrollment settings and Apple DEP settings.

Now, you need to wipe your device to re-enroll them into your Hexnode UEM account.

Select DEP Devices > Choose the required device(s) > Click the Associate DEP Profile button.

Go to Admin > Apple Business/School Manager > Apple DEP.

You can push the DEP Policy to your iOS device(s) by signing in to your Hexnode UEM portal.

Verify that you have pushed the DEP Policy to your iOS device.

Upload the new token in the Upload Token field and click Save.

Click on the edit icon that appears when you move the cursor to the right of the respective DEP account.

Head on to Admin > Apple Business/School Manager > Apple DEP > DEP Accounts.

Navigate to Settings > choose your MDM server > Click on Download Token to download a new DEP Token from your server.

Switch to the DEP Accounts tab and check the date of license expiration.

Navigate to Admin > Apple Business/School Manager > Apple DEP.

After signing in to your Hexnode UEM portal,.

Ensure that the Server Token has not expired.

If the number of your enrolled devices has reached the maximum limit for your license, you need to upgrade the license to manage more devices.

Head on to Dashboard and check the number of enrolled devices.

Make sure that you have adequate MDM Licenses to manage your devices.

Here are some possible remedies for this error: Unable to view the MDM servers tab after signing into the ABM portal.Ī common error message during device activation. A server with the specified hostname could not be found. The configuration for your iPhone/iPad could not be downloaded. Even after successful sync, the device does not get listed on the DEP Devices page on the Hexnode portal.

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